Shipping & delivery
Kella + Co ships within New Zealand only. We do not offer international delivery. This page explains how delivery works when you buy through our online shop.
Who we are
Seller: Kumara Acoustics Limited trading as Kella + Co (Kella + Co).
Registered business address: New Zealand.
Questions: our contact details on this website.
Where we deliver
We deliver to street addresses in New Zealand only.
Checkout is configured for New Zealand delivery addresses. Orders with non-NZ addresses cannot be completed.
Some couriers cannot deliver to certain PO boxes or rural-only addresses. If you are unsure, contact us before ordering.
We may also sell the same unique item on Trade Me or Designer Wardrobe. Items marked for purchase on those platforms only are not available for Kella shop checkout — see the product page.
Shipping cost
Shipping is a flat $10 NZD per order at online checkout (on top of the item price unless stated otherwise on the product page).
Product pages may show a different shipping method or amount for a specific item (for example bulky pieces). Where a product page states its own shipping line, that applies to that item.
Rural delivery or unusually large parcels may cost more. If that affects your order, we will contact you before dispatch to confirm any extra charge or offer a refund.
Packaging & dispatch
Items are packed with reasonable care for clothing and accessories.
We usually dispatch within 1–3 business days of confirmed payment. During busy periods this may take longer — we will tell you if there is a delay.
Courier partners commonly include Pass the Parcel and Post Haste. The courier used may vary.
Delivery timeframes
After dispatch, delivery is usually 2–7 business days within New Zealand. Remote or rural areas may take longer.
Timeframes are estimates only. We are not responsible for courier delays outside our control, but if your parcel is significantly late or lost, contact us and we will help trace it.
Tracking, delivery & risk
We provide tracking when the courier supplies it.
You are responsible for giving a correct delivery address and for making the parcel accessible (for example, responding to courier card notices).
Under the Contract and Commercial Law Act 2017, title in the goods passes when we identify the goods to the contract (typically when we allocate your specific item to your paid order). Risk of loss or damage passes when you or your agent take physical possession of the goods, or when the courier records delivery to your address — whichever happens first.
If goods arrive damaged, contact us promptly with photos. Your rights under the Consumer Guarantees Act 1993 may still apply — see our Returns page.
Undelivered or returned parcels
If a parcel is returned to us because the address was wrong, not accessible, or unclaimed, we will contact you to arrange re-delivery (additional shipping may apply) or a refund of the item price if you no longer want the order.
Shipping charges for failed delivery caused by incorrect details supplied by you may not be refunded.